Mobile Associate - Retail Sales
About The Position
Mobile Associates are members of a T-Mobile Retail Team of Experts who represent the brand, build excitement around products and services, and help customers find technology solutions. This is a learning role in which associates work with their team to develop skills and proficiency in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives. The listed hourly base pay is $18.00, plus $5.00 per hour training pay during the training period. The role requires six months of customer service and/or sales experience and a high school diploma or GED. Retail experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The position is not DOT-regulated and is not safety-sensitive. T-Mobile provides a broad benefits package to eligible employees, including health coverage, retirement and stock programs, paid time off, family support, education assistance, insurance options, and discounts. Full- and part-time employees have access to the same benefits when eligible.
Requirements
- High school diploma or GED.
- At least six months of customer service and/or sales experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Passionate about advocating for customers and connecting authentically.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs with performance goals.
- Successfully complete new employee training.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Build proficiency in serving and selling to customers while delivering a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
- Explore customers’ needs and provide hands-on demonstrations of current technology in store.
- Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
- Address service and sales needs with composure, integrity, and compassion.
- Use digital tools during customer interactions and onboarding to demonstrate network coverage, plans, and services.
- Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
- Use time between customer interactions to learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service, to resolve issues and provide a seamless customer experience.
- Identify small-business leads and hand them off successfully.
- Support team initiatives and help create an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round access to money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs for eligible employees.
- Annualized incentive target of $18,000 after promotion to Mobile Expert, subject to performance and full-time status.
- Hourly training pay of $5.00 per hour during the first 90 days.
- Guarantee of at least $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
