Mobile Associate - Retail Sales

T-Mobile USA•Ozark, MO

5d•Onsite

About The Position

The Mobile Associate supports T-Mobile retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The role contributes to customer experience and organizational goals by fostering customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for $5.00 per hour in training pay in addition to the $18.00 hourly base pay. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile describes its benefits as available to eligible full- and part-time employees. Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; disability coverage; voluntary insurance options; mobile service and home internet discounts; pet insurance; and commuter and transit programs.

Requirements

High school diploma or GED.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties or projects as assigned by business management.