Mobile Associate - Retail Sales, Bilingual, Preferred

T-Mobile•Miami, FL

16h

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who represent the brand and create enthusiasm for its products and services. They help customers find device and service solutions by exploring individual needs, providing in-store demonstrations, and building relationships. This is a learning role that prepares associates to advance to Mobile Expert. New associates must successfully complete employee training. The job posting identifies the position as bilingual preferred, but does not specify a required language.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passion for customer advocacy and connecting with customers authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.
Bilingual ability is preferred.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of current technology.
Recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate coverage, plans, and services to customers.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small business leads.
Support team initiatives and contribute to an inclusive environment.

Benefits

Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the first 90 days, in addition to the $18 hourly base pay.
After promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status.