Mobile Associate - Retail Sales, Bilingual Preferred

T-Mobile•Dallas, TX

18h

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports the customer experience and organizational goals by fostering customer relationships and loyalty. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties or projects may be assigned by business management as needed.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.

Nice To Haves

Bilingual ability is preferred.
Six months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Eligible employees may receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.
Eligible for hourly training pay of $5 per hour during on-the-job training within the first 90 days.
After training, eligible for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.