Mobile Associate - Retail Sales, Bilingual, Preferred

T-Mobile•Miami, FL

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and brand ambassadors who bring the T-Mobile brand to life. They build energy and excitement around products and services, connect with customers, identify their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert. New associates must successfully complete employee training. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrate technology; and recommend personalized device, service, accessory, and IoT solutions. They use digital tools to explain coverage and T-Mobile plans, complete training on the in-store experience and company systems, and continue learning about wireless and technology during their shifts. Associates partner with T-Mobile employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support team initiatives and an inclusive environment. The role pays $18.00 per hour, with $5.00-per-hour training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
At least 18 years of age.
Legally authorized to work in the United States.
Passionate customer advocacy and a desire to connect authentically with customers.
Competitive drive and a demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Retail environment experience is preferred.
Bilingual ability is preferred, as indicated in the job title.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer service channels.
Work with colleagues to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.