Mobile Associate - Retail Sales
About The Position
The Mobile Associate supports retail operations by engaging customers and helping with their technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. It develops customer interaction, digital tool usage, and service plan recommendation skills. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a positive customer experience, strong customer relationships, and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. The position requires a high school diploma or GED. Six months of customer service and/or sales experience in a retail environment is preferred. Travel is not required. The role is not DOT-regulated or safety-sensitive.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Multitasking skills.
- Sales skills.
- Teamwork orientation.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
- Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
