Mobile Associate - Retail Sales

T-Mobile•Monroe, LA

10d

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand, build excitement around products and services, and help customers find solutions that fit their needs. The role focuses on creating meaningful customer connections in a fast-paced, evolving retail environment by educating customers, demonstrating technology, and recommending devices and services. It is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete employee training. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after training, they promote to Mobile Expert and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant. The hourly base pay is $18.00, plus $5.00 per hour training pay during the training period. The position requires no travel and is not DOT-regulated or safety-sensitive. T-Mobile describes a broad benefits package for eligible employees, with benefits access for full- and part-time employees subject to eligibility.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passionate customer advocacy and a desire to connect authentically with customers.
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to identify personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools during customer interactions and onboarding to demonstrate coverage, plans, and services.
Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Build relationships and partner with employees across business and customer service channels to jointly own the customer experience and resolve issues.
Identify and hand off small business leads.
Support team initiatives and contribute to an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay during the initial training period.
Annualized incentive target after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.