Mobile Associate - Retail Sales

T-Mobile • Greenwood, IN

4d

About The Position

Mobile Associates are brand ambassadors who build customer engagement with T-Mobile products and services. They are passionate about connected technology and work in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve. Associates build relationships, learn to identify customer needs, and educate, demonstrate, and recommend appropriate T-Mobile solutions.

This is a learning role. Associates work with their team to build skills and proficiencies in preparation for promotion to Mobile Expert. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during on-the-job training in the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

The posting describes a range of benefits for eligible employees, including health coverage, retirement and stock programs, paid time off and holidays, family support, education assistance, disability and insurance coverage, and discounts and commuter programs. The position does not require travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for advocating for customers and connecting authentically with them.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and provide issue resolutions.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing an excellent customer experience and building loyalty.
• Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
• Explore individual customer needs and provide hands-on demonstrations of current technology in the store.
• Work side by side with customers to recommend personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
• Address service and sales needs with composure, integrity, and compassion.
• Become skilled with and consistently use digital tools in customer interactions and onboarding.
• Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
• Learn and share ideas with peers and store leaders while serving customers and resolving issues.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED