Mobile Associate - Retail Sales

T-Mobile • Fayetteville, GA

3d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. Associates develop customer-interaction skills, use digital tools, and recommend service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The role contributes to the customer experience and organizational goals by building customer relationships and loyalty.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

T-Mobile describes its culture as supporting employee growth and career development. The company is an Equal Opportunity Employer and offers reasonable accommodations to applicants with disabilities.

Requirements

• High school diploma or GED.
• Required skills and abilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties and projects as assigned by business management.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts for eligible employees
• Pet insurance for eligible employees
• Commuter and transit programs for eligible employees
• Free, year-round money coaches
• Competitive base salary and compensation package
• Hourly training pay of $5 per hour during the first 90 days
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives
• Annualized incentive target of $18,000 per year after training, subject to performance and full-time status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED