Mobile Associate - Retail Sales

T-Mobile USA•Hagerstown, MD

5d•Onsite

About The Position

Mobile Associates at T-Mobile serve as brand ambassadors, building enthusiasm for the company’s products and services and creating strong customer connections. They work in a fast-paced retail environment where technology, customer needs, and the customer experience are continually evolving. Associates learn to identify customer needs, educate customers, demonstrate products, and recommend suitable T-Mobile solutions. This is a learning role in which associates build skills and proficiencies with their team in preparation for advancement to Mobile Expert. The role offers an hourly base pay of $19.50, plus $5.00 per hour in training pay during on-the-job training within the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile offers eligible full- and part-time employees a range of benefits, including insurance coverage, retirement and stock plans, paid time off, family support, tuition assistance, and other programs. The company describes opportunities for continued career growth and is an equal opportunity employer.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passion for advocating for customers and connecting authentically with them.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Sell personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
Address service and sales needs with composure, integrity, and compassion.
Develop proficiency with digital tools and consistently use them in customer interactions and onboarding.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.