Mobile Associate - Retail Sales

T-Mobile USA • Morehead, KY

5d

About The Position

Mobile Associates are brand ambassadors who build customer interest in T-Mobile products and services. They work in a fast-paced retail environment, connect with customers, uncover their needs, and educate, demonstrate, and recommend suitable T-Mobile solutions. This is a learning role in which associates build skills and proficiency with their team in preparation for promotion to Mobile Expert.

Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore individual needs and demonstrate technology; and provide personalized recommendations that may include accessories and IoT devices. They approach service and sales with composure, integrity, and compassion, use digital tools in customer interactions and onboarding, and partner with employees across channels to identify and hand off small-business leads.

The position pays a base rate of $18 per hour, plus $5 per hour in training pay during on-the-job training within the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary by performance and full-time status. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for advocating for customers and connecting authentically.
• Competitive drive and a demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Use side-by-side selling to recommend personalized solutions, including accessories and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Develop proficiency with and consistently use digital tools in customer interactions and onboarding.
• Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
• Learn and build skills with the team in preparation for promotion to Mobile Expert.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED