Mobile Associate - Retail Sales

T-Mobile • Atoka, OK

4d • Onsite

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role includes building product knowledge, demonstrating technology solutions, using digital tools, and recommending service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The position focuses on creating strong customer relationships and loyalty through welcoming, personalized customer experiences.

Mobile Associates help customers explore smartphones, accessories, and connected devices; find products and services suited to their needs; and navigate their shopping journey, whether it began online, through Customer Care, or in a store. They develop sales skills while balancing customer needs with sales objectives and work with teammates, store leaders, and other T-Mobile teams to address customer needs, including those of small business owners. No prior technology expertise is needed; the role provides hands-on experience and support, and successful associates may advance to Mobile Expert after completing the first 90 days of on-the-job training.

The position has an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training and promotion to Mobile Expert, employees become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required, and the position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service or sales experience.
• Interest in technology and helping customers find solutions.
• Collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail experience preferred.
• Ability to communicate effectively in English and one or more additional languages preferred.

Responsibilities

• Create welcoming, personalized experiences that help customers feel heard and confident in their choices.
• Demonstrate smartphones, accessories, and connected devices and help customers discover suitable solutions.
• Listen to customers, ask questions, and recommend products and services that keep them connected.
• Support customers throughout their shopping journey, whether it began online, through Customer Care, or in-store.
• Develop sales skills and balance customer needs with sales objectives.
• Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.
• Build product knowledge and use digital resources to assist customers.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED