Mobile Associate - Retail Sales

T-Mobile • Manteca, CA

7d • Onsite

About The Position

The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources, while building customer relationships and loyalty.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passionate customer advocacy and a desire to connect authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers resume their shopping journey from online, Customer Care, or in-store interactions.
• Explore customer needs and provide hands-on demonstrations of technology in-store.
• Recommend personalized solutions, including accessories and IoT devices, beyond basic devices and service plans.
• Address service and sales needs with composure, integrity, and compassion.
• Build proficiency in serving and selling to customers while providing an excellent customer experience and building loyalty.
• Become skilled in and consistently use digital tools during customer interactions and onboarding.
• Build relationships with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED