Mobile Associate - Retail Sales

T-Mobile • Missouri City, TX

1d

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, building enthusiasm for the company’s products and services. They help customers identify their needs, demonstrate technology, and recommend device and service solutions while developing the skills and knowledge needed to advance to the Mobile Expert role. New associates must successfully complete new employee training.

The role focuses on delivering a world-class customer experience, building customer loyalty, and supporting sales in a fast-paced retail environment. Associates use digital tools to demonstrate network coverage and explain T-Mobile plans and services. They also collaborate with colleagues across sales, business, and customer service channels to resolve issues, create a seamless customer experience, identify small-business leads, and support team initiatives.

The stated hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and may become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The position also offers access to the company’s benefits package, subject to eligibility.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for customer advocacy and connecting with customers authentically.
• Competitive drive and ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Successfully complete new employee training.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Address customer service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels to resolve issues and deliver a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED