Mobile Associate - Retail Sales

T-Mobile•Missouri City, TX

3d•Onsite

About The Position

Mobile Associates work as members of T-Mobile Retail Teams of Experts to bring the brand to life. They serve as brand ambassadors who build energy and excitement around T-Mobile products and services, connect with customers, and help them find device and service solutions. This is a learning role in which associates develop skills and proficiencies with their team in preparation for advancement to Mobile Expert. New associates must successfully complete new employee training. The role involves helping customers continue their shopping journey across online, Customer Care, and in-store channels; exploring individual needs through hands-on technology demonstrations; and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools to demonstrate coverage, plans, and services, complete training on the in-store experience and company systems, and build knowledge of wireless and technology innovations. They partner with employees across business and customer service channels to resolve issues, identify and hand off small-business leads, support team initiatives, and foster an inclusive environment. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. T-Mobile describes its benefits as available to eligible full- and part-time employees. Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary coverage options; mobile service and home internet discounts; pet insurance; and commuter and transit programs.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passionate customer advocacy and an ability to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successfully complete new employee training.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and IoT devices.
Approach service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage, plans, and services.
Complete training on the T-Mobile in-store experience, skills, processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.