Mobile Associate - Retail Sales

T-Mobile • Johnstown, NY

4d

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who bring the brand to life as ambassadors for its products and services. They create energy and excitement around technology and help customers build meaningful connections by understanding their needs, demonstrating devices, and recommending personalized service and product solutions. This is a learning role that prepares associates to advance to Mobile Expert. New associates must successfully complete employee training; during the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

The hourly base pay is $18.00, plus $5.00 per hour in training pay during the training period. Associates use digital tools and collaborate with colleagues across retail, business, and customer service channels to deliver a seamless customer experience and support team initiatives. The role requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for customer advocacy and connecting with customers authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Build relationships and partner with T-Mobile employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED