Mobile Associate, Retail Sales, Bilingual, Hindi

T-Mobile • New York, NY

8d

About The Position

Mobile Associates work as members of T-Mobile Retail Teams of Experts, bringing the brand to life as ambassadors who build excitement around products and services. They help customers find technology and service solutions, build relationships, and deliver a world-class retail experience in a fast-paced, evolving environment. This is a learning role that prepares associates to advance to Mobile Expert. New associates must successfully complete employee training. The posting specifies that candidates must be fluent in English and Hindi.

The role includes a base pay of $21.50 per hour, plus $5.00 per hour in training pay during on-the-job training, which takes place within the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred by the posting, with 6 months of customer service and/or sales experience stated as required.
• Fluency in English and Hindi.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Passion for customer advocacy and connecting with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class experience and building customer loyalty.
• Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
• Explore individual customer needs and demonstrate current technology in store.
• Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools in customer interactions and onboarding to demonstrate coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED