Mobile Associate - Retail Sales, Bilingual

T-Mobile USA • Phoenix, AZ

11d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and service benefits. Success involves building customer relationships, completing required training, and contributing to a seamless customer experience through effective communication and service delivery. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties and projects as assigned by business management.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED