Mobile Associate, Retail Sales, Bilingual, Hindi

T-Mobile USA•Roosevelt, NY

7d•Onsite

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who bring the brand to life as ambassadors for its products and services. They build customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for progression to Mobile Expert. New associates must successfully complete employee training and, within the first 90 days, receive on-the-job training. After completing training, associates promote to Mobile Expert and may become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status. All T-Mobile employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The position offers an hourly base pay of $21.50, plus $5.00 per hour in training pay during the training period. The role is suited to someone who enjoys technology, customer service, and working in a fast-paced retail environment. Associates use digital tools and work with colleagues across channels to create a seamless customer experience, resolve issues, and identify small-business leads.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Fluent in English and Hindi.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for advocating for customers and connecting with them authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while delivering a world-class customer experience and building loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and demonstrate current technology in-store.
Work alongside customers to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.