Part-time Mobile Associate - Retail Sales

T-Mobile • Pensacola, FL

7d • Onsite

About The Position

Mobile Associates are brand ambassadors who build customer enthusiasm for T-Mobile products and services. They are passionate about connected technology and work in a fast-paced retail environment where technology, customer needs, and the retail experience continue to evolve. Associates create meaningful customer connections, build and deepen relationships, and develop expertise in identifying customer needs. They educate customers, demonstrate products, and recommend appropriate T-Mobile solutions. This is a learning role in which associates build skills with their team in preparation for progression to the Mobile Expert role.

The position includes on-the-job training during the first 90 days. After completing training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The listed hourly base pay is $18, with an additional $5 per hour training pay during the training period.

This is a part-time retail position. Travel is not required. The position is not DOT-regulated and is not safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for advocating for customers and connecting authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
• Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
• Explore customers’ individual needs and provide hands-on demonstrations of technology in store.
• Use side-by-side selling to identify personalized solutions, including accessories and IoT devices, beyond basic devices and service plans.
• Address service and sales needs with composure, integrity, and compassion.
• Become skilled with and consistently use digital tools in customer interactions and onboarding.
• Build relationships with and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED