Mobile Associate - Retail Sales
About The Position
The Mobile Associate supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering customer relationships and loyalty.
Requirements
- High school diploma or GED.
- Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
- Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Hourly training pay of $5.00 during the first 90 days
- Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
