Mobile Associate - Retail Sales

T-Mobile•Cincinnati, OH

About The Position

Mobile Associates are members of T-Mobile Retail Teams of Experts who bring the brand to life as ambassadors for its products and services. This learning role focuses on building skills and proficiencies in preparation for advancement to Mobile Expert. Associates connect with customers, identify their needs, demonstrate and recommend devices and services, and help create a world-class retail experience. Successful completion of new employee training is required. Associates use digital tools and in-store resources to explain T-Mobile coverage, plans, and services, and continue learning about wireless and technology innovations. They partner with colleagues across business and customer service channels to resolve customer issues, provide seamless service, identify small-business leads, and support team initiatives and an inclusive environment.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology in-store.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across channels to own the customer experience and resolve issues.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.
Successfully complete new employee training.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the first 90 days.
After promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary by performance and full-time status.