Mobile Associate - Retail Sales

T-Mobile USA•Rancho Cordova, CA

About The Position

The Mobile Associate supports retail operations by engaging customers and helping address their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool use, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports the customer experience and organizational goals by fostering strong customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties and projects may be assigned by business management.

Requirements

High school diploma or GED.
Required skills and abilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Eligible employees may receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
Hourly training pay of $5.00 per hour during the first 90 days, in addition to the stated base pay.
After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.
All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.