Mobile Associate - Retail Sales, Bilingual

T-Mobile • Dodge City, KS

10d

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around products and services while helping customers find device and service solutions. The role involves creating meaningful customer connections, developing expertise in identifying customer needs, and educating, demonstrating, and recommending solutions. It is a learning role that prepares associates to advance to Mobile Expert; successful completion of new employee training is required.

Associates provide a world-class customer experience, support sales and customer loyalty, use digital tools during customer interactions and onboarding, and continue learning about wireless and technology innovations. They partner with T-Mobile employees across channels to resolve issues, support small-business lead handoffs, and contribute to team initiatives and an inclusive environment.

The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during on-the-job training in the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passionate customer advocacy and a desire to connect authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of current technology in-store.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED