Mobile Associate - Retail Sales

T-Mobile•Locust, NC

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as brand ambassadors. They build energy and excitement around products and services, connect with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role in which associates work with their team to build skills and proficiencies in preparation for advancement to Mobile Expert. Successful completion of new employee training is required. The role involves providing a world-class customer experience, helping customers continue their shopping journey across online, Customer Care, and in-store channels, demonstrating technology, and offering personalized solutions. Associates use digital tools to explain coverage and plans, complete training, learn about wireless innovations, and collaborate with employees across business and customer service channels to resolve issues and support customers. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passionate customer advocate who enjoys connecting with customers authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successfully complete new employee training.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in customer service and sales while providing a world-class experience and building customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Sell personalized device, service, accessory, and IoT solutions to help customers stay connected.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert, with actual incentives varying based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.