Mobile Associate - Retail Sales

T-Mobile USA • Madison, WI

3d

About The Position

Mobile Associates are brand ambassadors who build customer interest in T-Mobile products and services. They are passionate about connected technology and work in a fast-paced retail environment where technology, customer needs, and the retail experience are continually evolving. They connect with customers, build and strengthen relationships, identify customer needs, and educate, demonstrate, and recommend suitable T-Mobile solutions. This is a learning role in which associates work with their team and build the skills and proficiency needed to progress to Mobile Expert.

The role includes required training during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. Pay rates and actual incentives may vary; incentives also depend on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Travel is not required, and the position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• Required skills and abilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED