Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and showcase the value of T-Mobile’s warehouse and club member benefits while providing outstanding customer experiences. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; employees are also eligible for an annual stock grant. The position pays a base rate of $18 per hour, plus $5 per hour in training pay. The role requires no travel and is not DOT-regulated or safety-sensitive.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Leadership skills.
- Sales techniques and sales skills.
- Customer education and product knowledge.
- Customer communication, engagement, and service skills.
- Customer referrals and sales prospecting.
- Consultative selling and customer-needs identification.
- Customer satisfaction management.
- Relationship-building and coaching skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase warehouse or club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
- Build rapport, trust, and loyalty by matching the pace of customers and providing friendly, personalized service.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Meet customer expectations and provide exceptional customer experiences.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
