Mobile Associate - Retail Sales

T-Mobile • Lumberton, TX

5d • Onsite

About The Position

T-Mobile is hiring a Mobile Associate to help customers explore technology, find solutions, and stay connected. The role focuses on creating welcoming, personalized customer experiences, demonstrating smartphones and connected devices, recommending products and services, and supporting customers throughout their shopping journey. Associates collaborate with teammates, store leaders, and other T-Mobile teams, including to support small business owners, while developing sales skills through hands-on experience and training. No technology expertise is needed to start. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a base rate of $18 per hour, plus $5 per hour in training pay during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

• High school diploma or GED.
• At least 6 months of customer service or sales experience.
• Interest in technology and helping customers find solutions.
• Collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail experience is preferred.
• Ability to communicate effectively in English and one or more additional languages is preferred.

Responsibilities

• Create welcoming, personalized experiences that help customers feel heard, understood, and confident in their choices.
• Demonstrate smartphones, accessories, and connected devices and help customers discover suitable solutions.
• Listen to customers, ask questions, and recommend products and services.
• Support customers throughout their shopping journey, including customers who began online or through Customer Care.
• Develop sales skills and balance customer needs with sales objectives.
• Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED