Mobile Associate - Retail Sales
About The Position
The Mobile Associate supports T-Mobile retail operations by engaging customers and helping with their technology and service needs in a fast-paced environment. The role involves developing product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates build skills in customer interaction, digital tool use, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a positive customer experience and organizational goals by building strong customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for $5.00 per hour in training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees all employees earnings of $20 per hour inclusive of base pay and incentives. The role has an hourly base pay of $18.00.
Requirements
- High school diploma or GED.
- Required skills and abilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop customer service and sales proficiency to deliver personalized technology and service solutions that meet individual needs.
- Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
