Mobile Associate - Retail Sales
About The Position
The Mobile Associate (MA) is a customer-facing brand ambassador who builds enthusiasm for T-Mobile products and services. MAs work in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve. They build strong customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend suitable T-Mobile solutions. This is a learning role in which associates develop skills and proficiencies with their team in preparation for advancement to Mobile Expert. The role includes helping customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrating current technology; and recommending personalized combinations of devices, services, accessories, and IoT products. Associates use digital tools in customer interactions and onboarding, and work with T-Mobile employees across channels to identify and hand off small-business leads. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for advocating for customers and connecting authentically.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and provide issue resolution.
- Ability to balance customer needs with performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
- Help customers resume their shopping journey from online, Customer Care, or in-store interactions.
- Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized solutions, including devices, service plans, accessories, and IoT products.
- Address service and sales needs with composure, integrity, and compassion.
- Become skilled with and consistently use digital tools in customer interactions and onboarding.
- Build relationships with and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
- Learn and share ideas with peers and store leaders while serving customers and resolving issues.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
