Mobile Associate, Retail Sales

T-Mobile • Pharr, TX

4d

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life. They build energy and excitement around products and services, connect with customers, and develop the skills needed to advance to the Mobile Expert role. This is a learning role, and associates must successfully complete new employee training. Within the first 90 days, they receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Associates help customers find personalized device and service solutions, demonstrate technology, and provide a world-class customer experience. They use digital tools to explain coverage and plans, build customer loyalty, and partner with employees across channels to resolve issues, identify small-business leads, and support team initiatives. The position requires 6 months of customer service and/or sales experience and a high school diploma or GED.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Passion for customer advocacy and connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• Successful completion of new employee training.

Nice To Haves

• Retail environment experience preferred.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Build relationships and partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Hourly training pay of $5 per hour during the initial training period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED