MOA Supervisor

UT Southwestern Medical Center • Dallas, TX

1d • Onsite

About The Position

Works under general supervision of nursing leader to provide clinical and operational support for, and supervision of, medical office assistants and/or medical office technicians in an ambulatory patient care setting.

Requirements

• High School Diploma or GED
• Successful completion of UT Southwestern supervisory training course within twelve (12) months of employment required.
• 3 years of experience as a medical assistant/patient care technician in a hospital or clinic setting including
• 2 years of experience as a Lead MOA.
• (BLS) BASIC LIFE SUPPORT certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire
• Current MOA Certification required, through one of the following organizations Upon Hire
• (CMA) CERT MEDICAL ASSISTANT American Association of Medical Assistants or
• (RMA) REG MEDICAL ASSISTANT American Medical Technologists Association or
• (NRCMA) NAT REGD CERT MEDICAL ASSISTNT National Association for Health Professionals or
• (NCMA) NAT CERT MEDICAL ASSISTNAT National Center for Competency Testing or
• (NHA-CCMA) Nat Hlthcareer CertClinMedAsst or
• (RMA) REG MEDICAL ASSISTANT American Allied Health

Nice To Haves

• Bachelor's Degree in related field
• 1 year as Lead MOA with a Bachelor's Degree

Responsibilities

• Supervises assigned Medical Office Assistants (MOA), Certified Medical Office Assistants (CMOA), Medical Office Technicians (MOT) and CMOA Coordinators to ensure appropriate policies and procedures are followed.
• Manages staff time off requests and correlating coverage of responsibilities.
• Ensures efficient, accurate, and timely management of assigned payroll functions, and ensures compliance with payroll and timekeeping policies.
• Participates in staff recruitment and hiring decisions.
• Ensures staff receive complete orientation to work area with timely feedback during the probationary period.
• Ensures ongoing training and supervision of Medical Office Assistant and technician staff, giving appropriate, timely feedback regarding concerns or issues.
• In collaboration with pertinent health system and Ambulatory Services teams, directs required staff trainings and manages documentation of competencies to ensure assigned staff remain in compliance with policies and procedures.
• Conducts performance evaluations in accordance with UT Southwestern policy.
• Administers disciplinary action and development of performance improvement plans as needed with staff.
• Coordinates daily staff assignments with members of clinic leadership team to ensure the clinic is staffed appropriately for operational needs.
• Educates and monitors all staff on processing instruments and/or scopes and ensures adherence to policies and procedures.
• Within scope and training, inspects and troubleshoots equipment issues to ensure patient safety and proper functioning. Escalates concerns to clinic leadership as appropriate.
• Consistently manages assigned responsibilities related to departmental medical supply management and related system(s).
• Facilitates continuing education sessions with staff to ensure departmental requirements are being maintained.
• In collaboration with clinic leadership, may facilitate service recovery with patients and families.
• Supports clinical staffing needs, including maintaining ability and requisite competencies to function in the CMOA role when necessary.
• With direction of and in collaboration with departmental leadership, may develop and support clinical strategic initiatives through assigned tasks or tactics.
• As assigned, participates in quality improvement initiatives and processes to ensure excellent patient care.
• As assigned, participates in institutional initiatives; attends meetings, trainings, and workgroups to promote and aid in the professional growth of staff.
• May function as a liaison with other departments regarding MOA clinic functions as needed.
• Consistently models professional behavior consistent with the institutional PACT standards.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing, or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED