Medical Office Assistant (MOA), Burnaby Edmonds

MOSAIC•Burnaby, BC

4d•CA$27 - CA$29•Onsite

About The Position

MOSAIC is a large non-profit organization dedicated to assisting newcomers in British Columbia. For 45 years, MOSAIC has been strengthening communities by supporting immigrants and refugees in building new lives in Canada. The organization is committed to fostering a diverse and inclusive workplace and has been recognized as a Best Workplace™ in Canada. MOSAIC serves over 26,000 clients annually across 47 locations, offering a wide range of programs and services. As a certified living wage employer and CARF-accredited organization, MOSAIC has a strong reputation and a compelling mission.

Requirements

Secondary education and a Medical Office Assistant diploma plus minimum 3 years of recent related office/clerical experience or an equivalent combination of education, training, and experience.
Experience working with people from diverse cultural and lifestyle backgrounds.
Proficiency in MS Office suite, EMRs, and Health Connect Registry, or other patient database software, Billing and software.
English communication skills, both written and oral.
Cultural sensitivity
Customer service skills
Organized and able to set priorities and meet deadlines
Able to keep up in a fast-paced, high-stress environment; multi-tasking environment
Critical thinking and problem-solving skills
Able to work independently and with a team
Attentive to detail
Tactful, discrete, diplomatic, patient, flexible; able to maintain confidentiality
Must be legally permitted to work in Canada through citizenship or permanent resident status, or have a work permit that allows work for the duration of the position.

Nice To Haves

Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety with the concepts of cultural safety/humility and anti-racism preferred.
Experience in Primary Care or community and/or specialist office settings that serve communities with multiple barriers to health and wellness equity.
Other languages are an asset.

Responsibilities

Maintain and handle confidential information appropriately.
Remain current with standards relevant to the program, project, or service.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
Provide administrative and clerical assistance as needed, including coordinating information flow, managing correspondence, maintaining schedules, and handling mail.
Maintain paper and electronic files and databases.
Provide MOA and reception services, including operating a multi-line switchboard, registering new patients, booking appointments, answering routine inquiries, and receiving visitors.
Follow up on physician/nurse practitioner orders regarding referrals and diagnostic tests, and interdisciplinary team members' orders.
Contact other hospitals/organizations to obtain information as required.
Autoclave instruments and follow procedures for proper sterilization.
Take vitals (blood pressure, height and weight).
Manage and organize room/office supplies.
Provide facility support, maintaining a welcoming, inclusive, and safe environment.
Clean and prepare exam rooms between patients, and room patients.
Clean and organize the patient waiting area, office supply areas, clinic rooms, medical equipment, and instruments.
Liaise with staff of healthcare and social service organizations, as well as general practitioners’ offices to provide program-related information.