Medical Office Assistant
About The Position
WELL Health Technologies (TSX: WELL) is a leading technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare providers with innovative digital tools and services. As Canada's largest outpatient clinic network, WELL operates 250+ clinics nationwide and supports 3,100+ healthcare providers, facilitating more than 4.3 million patient visits annually. Through its comprehensive healthcare technology platform—including EMRs, telehealth, practice management, patient engagement, and revenue cycle solutions—WELL is transforming the delivery of healthcare across Canada. Learn more at www.well.company [http://www.well.company/] and www.wellclinics.ca [http://www.wellclinics.ca/]. The Medical Office Assistant, Central Referral Team supports referral workflows across multiple clinic sites. This role manages outgoing referrals from submission to follow-up, resolution, patient notification, and closure. The successful candidate will work with OceanMD, Oscar EMR, and Accuro to manage referral tasks, documentation, provider communication, and clinic follow-up
Requirements
- MOA certificate or equivalent healthcare administration experience.
- Strong organization, attention to detail, and follow-through.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
Nice To Haves
- Experience in a clinic, specialist office, or referral coordination role preferred.
- Experience with OceanMD, Oscar EMR, and Accuro preferred.
- Understanding of BC healthcare privacy requirements preferred.
Responsibilities
- Prepare, verify, and submit outgoing referrals with complete supporting documentation.
- Monitor pending, declined, or returned referrals and take action to resolve issues.
- Follow up with specialist offices and clinics within required timelines.
- Use OceanMD to submit, update, track, and close referrals.
- Use Oscar and Accuro EMR to manage referral tasks, documentation, and communication.
- Send and track eForms for imaging, diagnostics, and other services.
- Notify patients of referral submission, next steps, and relevant updates.
- Document referral activity and patient communication in the appropriate EMR.
- Support referral workflows across multiple assigned clinics.
- Escalate urgent, incomplete, or complex referral concerns as needed.
Benefits
- Competitive salary that reflects the value and expertise of the successful candidate.
- Commitment to fostering a diverse, inclusive, and accessible workplace.
- Great Place to Work® certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
