Medical Office Assistant

Inspired HR•Calgary, AB

5d•Onsite

About The Position

Elite Sport Performance / The Knee Clinic - Alberta's Only Private Knee Clinic is seeking an experienced and professional creator of great first impressions for their front-line team. This role is ideal for someone who thrives in a fast-paced team environment, naturally smiles, and extends a welcoming demeanor to valued patients. The clinic offers a broad spectrum of options for knee management beyond just medications and surgery, and this position is key to providing that patient experience.

Requirements

Excellent communication skills both in-person and over the phone.
Meticulously well-organized with demonstrated success in managing and completing an abundance of administrative responsibilities.
Focused on providing a superior patient experience.
Energized by interacting with people while maintaining professionalism.
Contributes to the team environment always seeking opportunities to set colleagues up for success.
A winning, ‘can-do’ attitude.
Experience in an administrative, reception or customer relations capacity.
A quick learner with varied computer skills.
Professional in attire and demeanor.
Punctual for the workday.

Nice To Haves

A college or university degree/ diploma is an asset.

Responsibilities

Representing the brand of friendly professionalism by providing the best possible first impression, offering clear and thorough communication, and extending a positive lasting impression to patients.
Answering incoming calls and taking phone messages.
Patient check-in and check-out.
Booking and rescheduling patient appointments.
Follow-up phone call appointment reminders and confirmations.
Drafting and composing letters, memos, faxing, and photocopying.
Scanning documents.
Preparing intake forms and new patient files.
Filing pertinent documentation on behalf of the clinic.
Ensuring and managing a smooth flow of patients through the office.
General care and cleaning of the office.