MMOM Inside Sales Manager

REXEL•Houston, TX

About The Position

We are looking for a MMOM Inside Sales Manager to join our Rexel team in Houston, TX! Summary: The MMOM (Major Market Operating Model) Inside Sales Manager is responsible for leading and developing the inside sales team serving multiple locations across industrial construction, commercial construction, and OEM accounts for a Major Market. This role ensures all standard quotes and inside sales activities are executed with precision, profitability, and professionalism — aligning with customer RFQs/RFPs, internal pricing standards, and project delivery expectations. The manager will oversee the full standard quotation and order management cycle: from RFP acknowledgment and vendor engagement through quote delivery and customer follow-up. The position emphasizes margin management, process discipline, customer responsiveness, and collaboration with purchasing, project management, and outside sales teams to drive consistent, profitable growth.

Requirements

7+ years of inside sales leadership experience in the industrial distribution, industrial construction, or OEM markets
Proven experience managing or leading a quotation or inside sales team
Strong background in industrial electrical products (switchgear, cable, drives, lighting, controls, etc.) and project-based sales
Familiarity with EPC and large contractor bid environments, including project documents, specifications, and bid forms
4 Year / Bachelor's Degree - Required
Proficient in ERP and CRM systems (e.g., SAP, Epicor, JD Edwards, Salesforce)
Advanced Excel and data analysis skills for margin analysis and pricing review
Strong understanding of quoting tools, vendor portals, and e-procurement systems
Excellent written and verbal communication skills with attention to technical accuracy
Strategic thinker with the ability to balance customer satisfaction and profitability
Exceptional organizational, time management, and leadership skills
Confident decision-maker with strong problem-solving and negotiation abilities
Detail-oriented with a focus on precision and accountability
Customer-centric mindset with professional communication style

Nice To Haves

Business, Electrical Engineering, Supply Chain, or related field preferred

Responsibilities

Lead and mentor a team of inside sales specialists focused on industrial and commercial construction and OEM customers
Provide clear direction, expectations, and coaching to ensure high-quality, on-time, and accurate quotations
Establish measurable performance goals tied to responsiveness, accuracy, margin performance, and customer satisfaction
Conduct regular team training on quoting processes, product knowledge, vendor engagement, and customer communication standards
Foster a culture of accountability, proactive communication, and continuous improvement
Oversee the complete quoting process from RFP acknowledgment through submission and follow-up
Ensure the team promptly acknowledges receipt of RFPs/RFQs, communicates expected response dates, and sets clear customer expectations
Assign and track quote requests, ensuring ISOTIF performance (In-Spec, On-Time, In-Full) on all submittals
Guide sales reps in reviewing RFP/RFQ requirements to confirm product specifications, scope, and compliance with customer documentation
Validate that each quotation accurately reflects project scope, delivery schedule, terms, and commercial conditions
Ensure competitive and compliant quote packages are professionally formatted and submitted by deadline
Coordinate with key manufacturers, OEM partners, and purchasing teams to obtain pricing, lead times, and technical documentation
Leverage relationships with vendor representatives to secure competitive terms and ensure timely quote turnaround
Collaborate with internal engineering, logistics, and project management to align pricing and delivery with operational capability
Manage bid calendars, quote logs, and tracking systems to maintain visibility across all active quotes and proposals
Review and approve all pricing overrides, discounts, and margin exceptions to ensure alignment with company profitability goals
Provide ongoing margin analysis, quote-to-order conversion metrics, and variance reporting for leadership review
Implement tools and dashboards for monitoring quote volumes, hit rates, and profitability by customer, product line, and salesperson
Support the development and enforcement of pricing strategy, including escalation review processes for competitive or high-value bids
Educate team members on balancing competitiveness with profitability through informed pricing decisions
Establish and enforce consistent quoting and documentation standards to ensure accuracy and compliance with customer and company requirements
Maintain process flow documentation covering RFP acknowledgment and communication, vendor engagement and pricing request protocols, internal resource coordination and lead-time, quote preparation, review, and approval ISOTIF quote submission Follow-up and feedback capture
Drive the use of CRM, ERP, and quoting systems (e.g., SAP, Epicor, Salesforce, or BidMan) for all sales activity tracking
Audit quotes for completeness, compliance, and accuracy, ensuring professional and consistent customer-facing documentation
Maintain strong relationships with key customer contacts, project managers, and procurement personnel
Ensure every quote is followed up with customers to confirm receipt, clarify questions, and capture feedback or next steps
Support Outside Sales in strategic pursuits, bid reviews, and post-bid clarifications
Collaborate with project execution and order management to ensure a smooth transition from quote to order fulfillment
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within