Mitigation Restoration Technician

MDM CONTRACTING•Dripping Springs, TX

About The Position

Mitigation Restoration Technicians provide immediate response and mitigation services for commercial properties affected by water, fire, mold, or other damage. They inspect and assess damage, determine appropriate remediation steps, and carry out restoration work to prevent further deterioration and restore affected areas. The position is located in the Austin Metro Area and reports to the Branch Manager. Technicians are expected to be available for scheduled work and on-call jobs, complete assigned work, travel for extended periods depending on job size and location, and submit job invoices daily by the end of the workday. The role involves operating specialized restoration equipment, documenting work, communicating with customers and insurance providers, and following safety procedures.

Requirements

High school diploma or equivalent.
Previous experience in mitigation and/or restoration.
Strong problem-solving skills.
Excellent attention to detail and ability to work efficiently and independently.
Strong interpersonal and communication skills, including the ability to interact professionally and pleasantly with customers.
Physical stamina and ability to lift heavy equipment weighing up to 60 lbs.
Ability to work under pressure and stress in a fast-paced environment.
Knowledge of restoration techniques, equipment operation, and safety procedures.
Valid driver's license and clean driving record.
Ability to fly to remote job sites when requested.
Familiarity with computers and phone applications, or ability to learn them quickly.
Availability for scheduled on-call jobs.

Nice To Haves

IICRC (Institute of Inspection, Cleaning, and Restoration Certification); preferred but not required.

Responsibilities

Respond promptly to calls for mitigation services and take immediate action to prevent further damage.
Inspect affected areas, assess damage, and determine appropriate restoration procedures.
Use mitigation techniques such as water extraction, drying, dehumidification, and odor control.
Accurately document damage assessments, restoration procedures, work performed, and materials used for insurance claims and customer records.
Operate specialized equipment, including dehumidifiers, air movers, moisture meters, and thermal imaging cameras.
Follow safety protocols and guidelines to protect personal safety, team members, and occupants of affected properties.
Communicate with customers, insurance providers, and team members, providing updates and addressing concerns.
Conduct quality checks to ensure restoration work meets industry standards and customer expectations.
Complete assigned jobs and submit job invoices daily by the end of the workday.
Be available for scheduled work and on-call jobs, and travel for extended periods as required by job size and location.
Perform other tasks as assigned by the Manager, Supervisor, or Project Manager.