Mitigation Project Manager - Chantilly VA

Servpro•Chantilly, VA

About The Position

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking an experienced, results-driven Mitigation Project Manager to lead its growing mitigation operations. The role is responsible for the division’s operational and financial performance, staff development, customer satisfaction, and compliance with company policies and procedures. The ideal candidate is an effective communicator with a track record of motivating and training teams, strong organizational skills, and an understanding of business metrics and their effect on operational efficiency. The Project Manager leads Crew Chiefs and Technicians responding to fire, water, and other property damage. The role oversees planning and budgeting, project estimating, job costing, quality control, customer satisfaction, staff recruitment and development, and adherence to job and safety procedures. The position includes physical work in varied spaces and local or out-of-state travel when necessary.

Requirements

At least 5 years of experience in the mitigation or restoration industry.
Effective written and oral communication skills, including the ability to communicate across all levels of the organization.
Intermediate math skills.
Strong decision-making and leadership skills.
High school diploma or GED.
Strong computer knowledge.
Ability to lift at least 50 pounds regularly and occasionally lift up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to sit, stand, and walk for prolonged periods.
Ability to repetitively push, pull, lift, and carry objects.
Ability to travel locally and out of state when necessary.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

College degree.
Xactimate experience.

Responsibilities

Plan, budget, set goals for, and develop the division.
Lead Crew Chiefs and Technicians responding to and managing fire, water, and other types of damage.
Maintain clear and consistent communication with the owner, managers, team members, property owners, and clients.
Oversee project estimating, job costing, and quality control.
Ensure customer and client satisfaction.
Assist with human resources and training, including recruiting, hiring, training, and developing managers and staff.
Ensure job processes and procedures are followed, including established job and safety protocols.
Manage the division’s operational and financial performance and ensure compliance with company policies and procedures.