Administrative Assistant

Si Restoration • Halethorpe, MD

1d • Onsite

About The Position

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company with over 37 years of experience. We are seeking a Mitigation Coordinator with industry experience to join our team. This role involves various administrative functions critical to our restoration process.

Requirements

• Mitigation industry experience strongly preferred
• Ability to handle stressful situations
• Strong Customer Service/People skills
• Excellent communication skills
• Ability to think and reason strategically
• Self-motivated
• Detail-oriented and able to multitask
• Strong computer and technology skills, including Microsoft Office and email
• Ability to pass background check and random drug tests
• High school diploma or higher education

Nice To Haves

• Construction/Repairs experience
• Bilingual

Responsibilities

• Answering customer calls
• Initial job intake
• Gathering and reviewing required information for accuracy
• Entering jobs into our system and syncing with PSA, Timeero, and Encircle
• Scheduling crews
• Following up with customers and crews
• Reviewing foreman's paperwork for accuracy
• Updating notes and dates in multiple databases
• Updating clients on job progress
• Resolving general customer concerns
• Being on call every other weekend to take new loss calls, enter job information, and schedule the on-call Foreman

Benefits

• Paid Holidays
• Vacation and Personal time
• Health Insurance – company contributes $150 per month
• Dental & Vision insurance
• 401k plan with company contributions
• Aflac plans available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees