Mitigation Coordinator

ServiceMaster by Twins 2996•Rome, GA

10d•Hybrid

About The Position

The Mitigation Coordinator is responsible for supporting mitigation operations through effective job coordination, scheduling, customer communication, and administrative oversight. This role serves as a central point of contact between field technicians, customers, insurance representatives, and internal departments to ensure mitigation projects are initiated, documented, and progressed efficiently. The Mitigation Coordinator plays a critical role in emergency response logistics, job file management, and maintaining service quality throughout the mitigation lifecycle.

Requirements

High school diploma or equivalent required; associate degree preferred
2+ years of administrative, dispatch, or coordination experience (restoration industry preferred)
Strong organizational and multitasking abilities in a fast-paced environment
Excellent communication and customer service skills
Proficiency in Microsoft Office and job management software (e.g., DASH, Encircle, Xactimate, or similar)
Ability to work flexible hours, including occasional evenings or weekends as needed
Ability to pass background checks and drug screening in accordance with company policy
Strong attention to detail and accuracy
Ability to prioritize and manage multiple active jobs simultaneously
Problem-solving and decision-making skills
Team-oriented with the ability to coordinate across departments
Ability to remain calm and effective in emergency response situations
Employees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements.

Responsibilities

Receive and prioritize incoming emergency service calls and job assignments
Schedule mitigation crews based on availability, job urgency, and geographic efficiency
Coordinate on-call rotations and after-hours dispatching
Monitor job progress and adjust schedules as needed
Serve as a primary point of contact for customers throughout the mitigation process
Provide timely updates regarding job status, scheduling, and next steps
Communicate with insurance adjusters, property managers, and authorized representatives as directed
Always ensure a high level of customer service and professionalism.
Create and maintain accurate job files in company systems (e.g., CRM, job management software)
Ensure required documentation is collected, including: Work authorizations, Photos and moisture logs, Equipment usage logs, Daily progress notes
Review job documentation for completeness and compliance with company standards
Coordinate equipment needs and logistics with warehouse personnel
Track job milestones and ensure timely progression from mitigation to reconstruction handoff
Assist in monitoring job costs, notes, and updates for management review
Support field teams with administrative needs and communication
Ensure adherence to company procedures, IICRC standards, and insurance guidelines
Maintain confidentiality of customer and company information
Support internal audits, reporting, and quality assurance processes