Mitigation Technician

ServiceMaster Restore of Hamilton•Hamilton, ON

6d•CA$20 - CA$25•Onsite

About The Position

Reporting to the Production Manager, the Mitigation / Restoration Technician will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites.

Requirements

Posses a valid Class G Ontario Drivers license with no restriction
Willing to take part in on-call rotating schedule
Able to work after hours and on Holidays when necessary
Ability to lift up 50 lbs
Willing to submit personal information for a criminal background check
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment
Education Required: High School Diploma
Work experience required: Minimum of four (2) years of experience in cleaning services/restoration services.

Nice To Haves

Two (2) years in a supervisory capacity is preferred.
IICRC Certifications are considered an asset

Responsibilities

Complete jobs to specifications to customer’s satisfaction
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
Handle re-service requests promptly and courteously
Take a personal and genuine interest in providing customer satisfaction
Maintain all equipment and vehicles to ensure they are in proper working order
Keep the interior of the vehicles used neat and clean
Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Attend weekly meetings with production team
Attend training workshops as required for the production team
Help train new crew helpers/technicians in accordance with ServiceMaster standards
Maintain professional conduct and appearance in all client facing activities
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required