Mitigation Admin Assistant

SERVPRO of Culpeper & Fauquier Counties•Alexandria, VA

2d•$18 - $24•Onsite

About The Position

Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services. This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.

Requirements

Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
Experience using Xactimate is required
Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred
Knowledge of water, fire, mold, and other mitigation services preferred
Understanding of insurance claims and restoration documentation is a plus
Strong computer skills and ability to learn multiple software platforms
Excellent organizational and time-management skills
Ability to manage multiple projects and deadlines in a fast-paced environment
Strong attention to detail and accuracy
Professional written and verbal communication skills
Ability to work independently while also functioning effectively as part of a team

Nice To Haves

Experience using Xactimate
Restoration/Mitigation Administration experience
Contractor Connection experience
Alacrity experience
Insurance Claims or TPA Programs experience

Responsibilities

Provide administrative support to the Mitigation Department, Project Managers, and Estimators
Assist with creating, reviewing, and updating estimates and job documentation in Xactimate
Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs
Monitor job assignments and ensure required documentation is submitted within program deadlines
Communicate with insurance adjusters, TPA representatives, customers, and internal team members
Assist with job file audits to ensure completeness and compliance
Track outstanding documentation, estimates, approvals, and invoices
Enter and maintain accurate job information in company software and TPA portals
Assist with scheduling and coordinating mitigation projects as needed
Follow up on approvals, supplements, and outstanding items
Maintain organized and accurate electronic job files
Support the mitigation team with other administrative duties as assigned