Mission Support Mentor - Women's Program

Union Gospel Mission of Tarrant County•Fort Worth, TX

22h•Onsite

About The Position

Founded in 1888, Union Gospel Mission of Tarrant County (UGM-TC) is a Christian organization dedicated to helping homeless women, men, and families by providing love, hope, respect, and a new beginning. UGM-TC relies on community generosity for funding and offers a residency program to help individuals transition out of homelessness and develop life skills for independence. This position specifically works in a building for WOMEN and is a Part-Time/Flex/Floater role, potentially working any of the three shifts on short notice to cover staff absences. The typical work week is approximately 24 hours. The Mission Support Mentor is primarily responsible for supporting guest operations within UGM-TC's Overnight Shelter (SW), Emergency Stabilization (SW), and programs serving unaccompanied women and families. This role is ideal for individuals with customer service experience who wish to make a significant difference in the lives of others. Previous experience in hospitality or retail, particularly in front desk or customer service leadership roles, is beneficial due to the need for checking guests in, utilizing various computer applications, and providing service and problem-solving for guests.

Requirements

High school diploma or equivalent required.
Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
Demonstrates deep understanding of intergenerational trauma and poverty and its impact on adults and children; implements trauma-informed de-escalation strategies and techniques focused on avoiding re-traumatization.
Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels, students, and parents.

Nice To Haves

Some college preferred.

Responsibilities

Provide check-in service and meet the needs of residents and guests.
Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key operational areas.
Maintain professionalism and adhere to UGM-TC organizational and department-specific Policies and Procedures.
Build safe, trusting, and respectful relationships with program participants and guests using a trauma-informed approach and exercising appropriate boundaries.
Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
Collaborate with Security Patrol to respond effectively to emergency situations and provide timely crisis intervention.
Manage the phone system, demonstrating proper phone etiquette and protocols, and serving as a resource of knowledge for guests.
Ensure the cleanliness, order, and organization of the front desk area and lobby, and maintain adequate copies of all front desk forms and documents.
Monitor for strict adherence to facility safety and security policies and procedures, governing authorized access to UGM-TC's premises, and take appropriate actions for policy violations, including lockouts, system flags, and safe escorts off premises.
Continuously monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings.
Monitor for contraband through general observation and personal property searches upon entry to the Scott Walker or Cox building, and conduct drug and alcohol screenings as per policy.
Scan program participants and guests in and out of the assigned residential program, and for meals and other on-campus services.
Complete daily shift reports and review Communication Logs, verbally briefing incoming staff on incidents from the previous shift.
Inventory, dispense, and properly store consumable items, including cleaning supplies.
Actively participate in assigned Multidisciplinary Team (MDT) meetings.
Submit maintenance requests immediately upon observing or being reported maintenance problems.