Mission Support Mentor - Women's Program

Union Gospel Mission of Tarrant County•Fort Worth, TX

23h•Onsite

About The Position

Founded in 1888, Union Gospel Mission of Tarrant County (UGM-TC) is a Christian organization dedicated to helping homeless women, men, and families by providing love, hope, respect, and a new beginning. UGM-TC is funded by community generosity and offers a residency program to help individuals transition out of homelessness and develop life skills to become independent. This position specifically works in a building primarily for WOMEN. The Mission Support Mentor is responsible for supporting the guest operations of UGM-TC’s Overnight Shelter, Emergency Stabilization, and programs serving unaccompanied women and families. This role is ideal for individuals with customer service experience who want to make a difference, particularly those with prior experience in hospitality or retail as a front desk or customer service leader. The position involves checking guests in, utilizing computer applications, and serving and problem-solving for guests.

Requirements

High school diploma or equivalent required.
Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.
Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.

Nice To Haves

Some college preferred.

Responsibilities

Provide check-in service and meet the needs of residents and guests.
Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
Build safe, trusting, and respectful relationships with program participants and guests using a trauma-informed approach and exercising appropriate boundaries.
Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
Collaborate with Security Patrol to respond to emergency situations and provide timely crisis intervention.
Manage the phone system, demonstrating proper phone etiquette and protocols, and serving as a resource of knowledge for guests.
Ensure the cleanliness, order, and organization of the front desk area and lobby, and replenish front desk forms and documents.
Monitor for adherence to facility safety and security policies, governing authorized access, and take appropriate actions for policy violations, including lockouts, system flags, and safe escort off premises.
Continuously monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings.
Monitor for contraband through observation and personal property searches upon entry, and conduct drug and alcohol screenings per policy.
Scan program participants and guests in and out of the residential program, and for meals and other on-campus services.
Complete daily shift reports and review Communication Logs, and verbally brief incoming personnel of incidents.
Inventory, dispense, and properly store consumable items, including cleaning supplies.
Actively participate in Multidisciplinary Team (MDT) meetings as assigned.
Submit maintenance requests immediately upon observation or report of maintenance problems.