Mission Specialist

Blumenthal Performing A•Charlotte, NC

About The Position

Blumental Arts seeks a dynamic team of Mission Specialists to support Blume Studios’ immersive experiences by providing exceptional guest service and ensuring visitors have a smooth, memorable, and safe interaction with VR exhibitions. As a key part of the Blume Studios team, Mission Specialists lead guests through the entire guest journey, from arrival and onboarding through the immersive experience, retail engagement, and departure. This includes assisting with VR onboarding, guest flow, merchandise interactions, and attending to guest needs throughout the visit. This is a temporary, part‑time position tied to the duration of the exhibition and requires regular weekend availability. Who We Are: For 31 years, Blumenthal Arts has been presenting the best of Broadway, establishing Charlotte as one of the nation’s top‑ten touring markets. Along with hosting and investing in award‑winning Broadway productions, we help shape the future of the arts through the development of new and original works and by actively nurturing emerging and established artists. We proudly support local talent, including our award‑winning Blumenthal Fellows and 16 resident companies that call our stages home. We also expand creative possibilities through Blume Studios, which offers cutting‑edge, innovative immersive experiences that continue to push the boundaries of how audiences engage with the arts. Blumenthal Arts infuses more than $80 million annually into the local economy and is committed to broad community access. Through our Blumenthal Bridges programs, we provide thousands of individuals each year with free and subsidized tickets, learning opportunities, and inclusive engagement experiences. We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Requirements

2 years of customer service experience, preferably in a guest-facing role
Strong customer service mindset; enjoys engaging with guests of all ages and backgrounds.
Comfortable with learning VR technology and assisting beginners in using it.
Ability to communicate clearly in fast-paced environments.
Reliability, teamwork, and a positive, professional attitude

Nice To Haves

Previous experience in immersive/interactive guest environments is a plus
Previous experience with VR Technology is a plus

Responsibilities

Warmly welcome guests, provide wayfinding, and assist with ticket scanning or check-in as needed.
Deliver friendly and professional communication throughout the entire guest journey, ensuring a cohesive and engaging experience at every touchpoint.
Lead guests through onboarding or orientation procedures and explain rules or expectations clearly.
Assist latecomers and support guests with special needs or accessibility requirements.
Assist guests with proper use of VR equipment: helping with headsets, explaining basic controls, and ensuring correct fit and comfort.
Learn and follow all equipment and safety protocols for the exhibition.
Identify and report technical or software issues promptly to the VR Lead or VR Experiences Manager.
Maintain cleanliness and organization of equipment between guests.
Engage guests before and after the VR experience supporting smooth transaction between exhibition spaces, retail areas, and exits.
Support guest interaction with merchandise by answering question, highlighting featured items, facilitating point-of-sale transactions as needed.
Maintain retail areas by restocking inventory, organizing merchandise displays, and ensuring a clean, welcoming environment that reflects Blume Studios’ brand standards.
Support emergency procedures by following established safety and evacuation protocols.
Monitor guest areas, maintain a safe environment, and reinforce experience rules.