Mission Learning Specialist

Goodwill Industries of Southeastern Wisconsin, Inc. • Mount Pleasant, WI

3d • $44,725 - $67,200

About The Position

The Mission Learning Specialist facilitates in-person, virtual, and hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content. The role implements organizational strategies and sustains policies, procedures, and programs, typically working on projects and tasks that span three to twelve months. It delivers Mission-approved curriculum consistently and as designed, while creating a welcoming, respectful, safe, and supportive learning environment. The specialist plans and manages facilitation responsibilities independently, coordinates with Mission teams, and shares observations and feedback to support continuous improvement. The role also represents Goodwill’s values and workforce-development commitment in workshops and community settings.

Requirements

• Two years of college education or equivalent experience.
• A minimum of one year of experience.

Responsibilities

• Facilitate in-person, virtual, and hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content.
• Deliver Mission-approved curriculum consistently and as designed, maintaining fidelity to program goals, learning objectives, and service-delivery standards.
• Prepare for learning sessions by reviewing approved materials, setting up training spaces, and ensuring required supplies, technology, and resources are available.
• Create a welcoming and respectful learning environment for program participants.
• Adjust facilitation approach and pacing in response to participant engagement and comprehension while maintaining alignment with approved content.
• Support participant engagement through interactive activities, guided discussion, and hands-on practice outlined in the approved curriculum.
• Communicate and ensure connection to learning content through all phases of content delivery.
• Collect participant attendance, feedback, and required documentation in accordance with program and reporting requirements.
• Communicate observations, participant feedback, and delivery insights to the Manager and Content Creator to inform continuous improvement of content and programming.
• Serve as a Mission ambassador during workshops and community-based sessions, representing Goodwill’s values and commitment to workforce development.
• Maintain participant confidentiality and ensure a safe, orderly, and supportive learning environment during facilitation activities.
• Plan and manage assigned facilitation schedules and responsibilities independently while coordinating with Mission teams.
• Perform other facilitation-related duties and assigned responsibilities in support of Mission programs.
• Plan and manage routine work and special assignments, contribute as a team member or subject matter expert on projects, and adapt to change through learning, skill building, and practice.
• Solve routine-complexity problems by identifying root causes, interpreting data, and resolving issues, with general supervision and regular review.
• Work in compliance with established procedures using fundamental professional principles and skills.
• Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedule and interest permit.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Potential eligibility to participate in an incentive plan; participation does not guarantee payment and is subject to plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree