Mission Learning Specialist

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

About The Position

The Mission Learning Specialist facilitates in-person, virtual, and hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content. The role implements organizational strategies, sustains policies, procedures, and programs, and typically works on projects and tasks spanning 3–12 months. The Specialist delivers Mission-approved curriculum consistently and as designed, prepares materials and learning spaces, supports participant engagement, and adapts facilitation to participants’ engagement and comprehension while staying aligned with approved content. The role also documents attendance and feedback, shares delivery insights with the Manager and Content Creator, represents Goodwill’s values and workforce-development commitment, and maintains a safe, orderly, supportive, and confidential learning environment. The Specialist plans assigned work independently while coordinating with Mission teams and may participate in community volunteer opportunities as schedules and interest permit.

Requirements

Two years of college education or equivalent experience.
At least one year of experience.
Independently anticipate and meet customer needs, seek ways to improve service, respond to feedback, and follow up to ensure problems are resolved.
Seek diverse perspectives and talents, work effectively across differences, show sensitivity to cultural norms and communication styles, and challenge stereotyping or offensive comments.
Communicate information and updates clearly, concisely, and professionally through reports, documentation, and other communications; listen with interest.
Adapt responses to changing needs, conditions, priorities, and opportunities, and monitor whether an approach needs to change.
Drive tasks to successful completion, maintain high performance standards, and persist through obstacles and setbacks.
Take ownership of work outcomes, monitor performance, adjust approach as needed, and follow through on commitments.
Meet the physical and sensory demands of the job, including remaining stationary for sustained periods, moving about to accomplish tasks, operating a computer or similar technology, visual acuity for work activities, and communicating and exchanging information.

Responsibilities

Facilitate in-person, virtual, and hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content.
Deliver Mission-approved curriculum consistently and as designed, maintaining fidelity to program goals, learning objectives, and service-delivery standards.
Prepare for sessions by reviewing approved materials, setting up training spaces, and ensuring required supplies, technology, and resources are available.
Create a welcoming and respectful learning environment for participants.
Adjust facilitation approach and pacing in response to participant engagement and comprehension while maintaining alignment with approved content.
Support participant engagement through interactive activities, guided discussion, and hands-on practice outlined in the approved curriculum.
Maintain connection to learning content throughout all phases of content delivery.
Collect participant attendance, feedback, and required documentation in accordance with program and reporting requirements.
Communicate observations, participant feedback, and delivery insights to the Manager and Content Creator to inform continuous improvement.
Represent Goodwill’s values and commitment to workforce development as a Mission ambassador during workshops and community-based sessions.
Maintain participant confidentiality and ensure a safe, orderly, and supportive learning environment.
Plan and manage assigned facilitation schedules and responsibilities independently while coordinating with Mission teams.
Plan and manage routine work and special assignments; participate periodically as a team member or subject matter expert on formal or department projects.
Engage appropriately with change, communicate with the supervisor, and follow through on learning and skill-building needed to adapt.
Solve routine-complexity problems by identifying root causes, interpreting data, and resolving issues, with general supervision and regular work review.
Work in compliance with established procedures using fundamental professional knowledge and skills.
Serve as a Goodwill ambassador in the wider community and participate in volunteer opportunities as schedules and interest permit.
Perform other facilitation-related duties and other assigned responsibilities.