Mission Critical Operations Group Manager

Truist Bank•Atlanta, GA

About The Position

The Mission Critical Operations Group Manager is accountable for the operational management, reliability, and governance of multiple on-premises and colocation data centers across the country, with a goal of 100% uptime. The role leads geographically dispersed employees and third-party service providers responsible for critical infrastructure operations, maintenance, projects, and site reliability. The manager partners with project management, delivery, engineering, and commissioning teams to integrate new data center sites into the operating environment and oversees critical infrastructure projects across the on-premises data center portfolio. The position is accountable for operational governance, reporting, performance metrics, continuous process improvement, and third-party service provider performance. It also works with Sourcing on new third-party support initiatives, manages critical vendor relationships through performance expectations and service-level requirements, and communicates technical, operational, financial, performance, and risk information to leadership.

Requirements

Bachelor’s degree in a related engineering field, or equivalent education and related training.
At least 5 years of related work experience, including supervisory experience in a dedicated data center environment managing a technically oriented team.
Strong technical knowledge and operational understanding of data center mechanical and electrical systems.
Comprehensive knowledge of relevant health and safety laws and policies.
Working knowledge of information technology infrastructure.
Excellent leadership, communication, planning, analytical, presentation, and process-improvement skills.
Demonstrated ability to think and act clearly during emergency response situations.

Nice To Haves

Professional Engineer (PE) license.
LEED Accredited Professional (LEED AP) credential.
Master’s degree in Engineering or another technical field, or Master of Business Administration (MBA).
Financial services experience.
Pertinent trade licenses in mechanical, electrical, or other building systems.
Completion of recent and relevant continuing education programs.
Experience leading geographically dispersed teams and managing multiple on-premises and colocation data center locations.
Experience with data center commissioning, operational readiness, critical infrastructure project delivery, and third-party vendor governance.

Responsibilities

Minimize risk across on-premises and colocation data center operations by using qualified mission-critical operators and strategic vendors to support high availability of critical infrastructure and IT support systems.
Identify data center portfolio maintenance objectives and incorporate them into documented preventive, predictive, and reactive maintenance plans.
Direct employees and contract service providers supporting HVAC, UPS, generators, life-safety, environmental, monitoring, electrical, and control systems across geographically dispersed locations.
Monitor, record, analyze, and report operational activity, infrastructure performance, trends, key performance indicators, risks, and recommendations related to building monitoring systems and critical infrastructure.
Ensure adherence to critical change-management controls, including proper authorization and execution of work according to defined operating procedures.
Train and oversee internal staff and external contractors working in critical environments to prevent infrastructure disruption and maintain safety.
Manage annual capital and expense budgets in alignment with a long-range strategic plan, supporting portfolio reliability, critical infrastructure projects, and staff development.
Partner with project management, delivery, engineering, and commissioning teams on operational readiness, testing, commissioning, and transition of new data center sites.
Manage strategic third-party service providers; partner with Sourcing on new support initiatives; establish and monitor performance indicators and service-level expectations; and lead vendor performance management.
Lead multiple direct reports across geographically dispersed locations and establish consistent operating practices, accountability, communication, and performance expectations.
Establish and continuously improve governance, reporting, operational processes, procedures, and controls across the data center portfolio.
Develop and present technical, operational, financial, risk, and performance information to leadership to support decisions, investment priorities, and risk management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan depending on position and division