Mission Critical Operations Group Manager

Truist Bank•Charlotte, NC

About The Position

The Mission Critical Operations Group Manager leads operational management, reliability, and governance for Truist’s geographically distributed portfolio of on-premises and colocation data centers, with a goal of 100% uptime. The role leads employees and third-party service providers responsible for critical infrastructure operations, maintenance, projects, and site reliability. It partners with project management, delivery, engineering, and commissioning teams to integrate new sites and oversee critical infrastructure projects. The Group Manager is accountable for operational governance, reporting, performance metrics, continuous improvement, and third-party provider performance. The role manages vendor relationships and performance expectations, communicates technical, operational, financial, performance, and risk information to leadership, and oversees employees and contractors supporting critical building systems. This position requires a related engineering bachelor’s degree or equivalent education and training, and at least five years of related work experience, including supervisory experience in a dedicated data center environment managing a technically oriented team. Truist will not sponsor work visas or provide immigration-related support for this position.

Requirements

Bachelor’s degree in a related engineering field, or equivalent education and related training.
At least 5 years of related work experience, including supervisory experience in a dedicated data center environment managing a technically oriented team.
Strong technical knowledge and operational understanding of data center mechanical and electrical systems.
Comprehensive knowledge of relevant health and safety laws and policies.
Working knowledge of information technology infrastructure.
Excellent leadership, communication, planning, analytical, presentation, and process improvement skills.
Demonstrated ability to think and act clearly during emergency response situations.

Nice To Haves

Professional Engineer (PE) license.
LEED Accredited Professional (LEED AP) credential.
Master’s degree in Engineering or another technical field, or Master of Business Administration (MBA).
Financial services experience.
Pertinent trade licenses in mechanical, electrical, or other building systems.
Recent and relevant continuing education programs.
Experience leading geographically dispersed teams and managing multiple on-premises and colocation data center locations.
Experience with data center commissioning, operational readiness, critical infrastructure project delivery, and third-party vendor governance.

Responsibilities

Minimize operational risk across on-premises and colocation data centers by using qualified operators and strategic vendors to support high availability of critical infrastructure and IT support systems.
Identify portfolio maintenance objectives and incorporate them into documented preventive, predictive, and reactive maintenance plans.
Direct employees and contract service providers supporting HVAC, UPS, generators, life-safety, environmental, monitoring, electrical, and control systems across geographically dispersed locations.
Monitor, record, analyze, and report on operations, infrastructure performance, trends, key performance indicators, risks, and recommendations relating to building monitoring systems and critical infrastructure.
Ensure adherence to critical change management controls and defined operating procedures.
Provide training and oversight to internal staff and external contractors working in critical environments to prevent infrastructure disruption and maintain safety.
Manage annual capital and expense budgets in accordance with a long-range strategic plan, supporting portfolio reliability, critical infrastructure projects, and staff development.
Partner with project management, delivery, engineering, and commissioning teams on operational readiness, testing, commissioning, and transition of new data center sites.
Manage strategic third-party service providers supporting critical environments; partner with Sourcing on new support initiatives and establish and monitor performance indicators and service-level expectations.
Lead multiple direct reports across geographically dispersed locations, establishing consistent operating practices, accountability, communication, and performance expectations.
Establish and continuously improve portfolio governance, reporting, operational processes, procedures, and controls to support consistency, efficiency, reliability, and risk management.
Develop and present technical, operational, financial, risk, and performance information to leadership to support decisions, investment priorities, and risk management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division