Mission Control Supervisor

Meyers Heating & Air Conditioning•Boulder, CO

2d•$57,000 - $63,000•Hybrid

About The Position

Every Call Matters. Every Schedule Matters. Every Client Matters. At Meyers Heating & Air Conditioning, we're looking for a Mission Control Supervisor who thrives in a fast-paced environment where every decision impacts our clients, technicians, and entire team. This is a hands-on leadership role. Approximately 75% of your time will be spent dispatching technicians, coordinating service and sales opportunities, balancing workloads, and keeping daily operations running smoothly. The remaining 25% will focus on coaching, training, and developing our Mission Control team. If you enjoy solving puzzles, making quick decisions, helping people grow, and creating order out of chaos, we'd love to meet you.

Requirements

3+ years of experience in residential HVAC. Experience dispatching, service coordination, or call center experience preferred.
Experience coaching, mentoring, or leading others.
Strong understanding of technician skill matching, scheduling priorities, and route optimization.
Excellent organizational skills with the ability to manage multiple priorities simultaneously.
Calm, confident decision-making in a fast-paced environment.
Outstanding communication and problem-solving skills.
Experience using FieldEdge, ServiceTitan, or similar service management software is preferred.
A belief that processes and scripting create consistency, confidence, and exceptional client experiences.
A positive attitude, strong sense of ownership, and genuine desire to help both clients and teammates succeed.

Responsibilities

Own Today's Operation: Take ownership of the daily schedule by assigning the right technician to the right call, balancing workloads, maximizing efficiency, and ensuring every client receives timely, exceptional service.
Keep the Board Healthy: Monitor technician capacity, same-day opportunities, cancellations, emergency calls, and scheduling gaps to maximize productivity while delivering an outstanding client experience.
Coach Every Day: Provide real-time coaching, answer questions, reinforce scripts and processes, review calls, and help team members build confidence and consistency.
Lead Dispatch Operations: Take the lead on daily dispatch operations by assigning the right technician to the right call, making real-time scheduling adjustments, balancing workloads, and keeping the schedule running efficiently. Answer inbound client calls as needed while helping the team navigate scheduling questions and day-to-day operational challenges.
Develop the Team: Assist with interviewing, onboarding, training, weekly one-on-one meetings, and performance reviews while helping create an engaged, high-performing team.
Collaborate Across Departments: Partner closely with technicians, service managers, installers, comfort advisors, and leadership to keep communication flowing and ensure every client receives a seamless experience.
Protect the Client Experience: Handle escalated client concerns with professionalism and empathy while ensuring every interaction reflects our commitment to delivering Comfort Beyond Temperature.
Drive Accountability: Monitor KPI’s and overall team performance, celebrate wins, identify opportunities, and help the team continuously improve.